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Privacy Policy


Privacy Policy

Supporting Hands Limited is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, and protect your information when you use our website or services. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect the following personal information:

  • Name

  • Contact details such as email address and phone number

  • Address details

  • Employment information when applying for jobs

  • Care-related information when receiving our services

  • Website usage information such as IP address and pages visited

This information may be collected through website forms, emails, phone calls, job applications, or when you register for our services.

How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide care and support services

  • Process job applications and employment records

  • Improve our website and services

  • Maintain internal records

  • Comply with legal and regulatory obligations

Legal Basis for Processing

We process personal data under one or more of the following legal bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate organisational interests

  • Protection of vital interests

Sharing Your Information

We do not sell or rent personal information. Your information may be shared when necessary with:

  • Healthcare professionals

  • Local authorities or safeguarding bodies

  • Regulatory authorities

  • IT or professional service providers

All third parties are required to keep your information secure and confidential.

Data Security

We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse. This includes secure systems, restricted access, and staff confidentiality procedures.

Data Retention

We only retain personal data for as long as necessary to fulfil the purpose it was collected for and to meet legal or regulatory requirements.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request corrections to inaccurate data

  • Request deletion of your data where appropriate

  • Object to or restrict processing

  • Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

Cookies

Our website may use cookies to improve user experience and monitor website traffic. Cookies do not personally identify visitors. You can disable cookies through your browser settings.

Changes to This Policy

Supporting Hands Limited may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Supporting Hands Limited
Email: info@suphands.org